If you can hear audio but the screen is black, it is likely due to security settings (DRM) on your device. These protections are required by content providers and can occasionally interfere with video playback on specific screens or setups.

A "black screen" is often triggered by the use of:

• External hardware: HDMI splitters or certain docking stations.

• Software: Active screen-recording apps or browser extensions.

• Unsupported Browsers: Using a browser that does not fully support our security protocols.

How to resolve this:

• Update your software: Ensure your operating system (OS) and browser are updated to the latest version.

• Check your connections: If you are using an external monitor, try connecting it directly to your device without a splitter.

• Try another device: If possible, try viewing the content on a different device, such as a laptop.